Refund Policy

At Josetathyl Geo Ghana, we are committed to ensuring your satisfaction with our financial education products. This Refund Policy explains our procedures regarding refunds for purchases made through our website josetathyl.com.

Please read this Refund Policy carefully before making a purchase. By purchasing our products, you agree to the terms outlined in this policy.

Digital Products

Due to the nature of digital products, we offer a limited refund policy for our digital financial education materials:

Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team at [email protected] with the subject line "Refund Request".
2. Include your order number, purchase date, and the email address used for the purchase.
3. Clearly state the reason for your refund request.
4. Our team will review your request within 3-5 business days.
5. If approved, the refund will be processed to your original payment method within 7-10 business days.

Conditions for Refund Approval

Refund requests are evaluated on a case-by-case basis. We generally approve refunds for the following reasons:

• Technical issues that prevent access to the purchased product that our support team cannot resolve within a reasonable timeframe.
• Significant discrepancy between the product description and the actual product content or functionality.
• Duplicate purchases made in error.

Refund Exclusions

Refunds will generally not be approved in the following cases:

• Requests made after the specified refund timeframe has elapsed.
• Digital products that have been accessed beyond the percentage limitations specified above.
• Requests based on a change of mind or personal circumstances unrelated to the product itself.
• Products purchased during promotional sales explicitly marked as "non-refundable."
• Subscription renewals (refunds are only available for first-time subscribers within the first 7 days).

Bundle Purchases

For bundle purchases (multiple products sold together at a discounted price):

• Partial refunds for individual products within a bundle are not available.
• If you wish to return a bundle, the entire bundle must be returned, and all eligibility conditions must be met for each product in the bundle.
• The refund amount will be for the bundle price, not the sum of individual product prices.

Promotional Discounts

If a product was purchased using a promotional discount or coupon code:

• The refund will be for the actual amount paid, not the original price before the discount.
• One-time use promotional codes will not be reissued or restored after a refund is processed.

Technical Support Before Refund

If you are experiencing technical difficulties accessing or using our products, we encourage you to contact our technical support team before requesting a refund. Many issues can be resolved with proper assistance, and our team is ready to help at [email protected].

Payment Processing Fees

Please note that payment processing fees (typically 3-5% of the transaction amount) may be deducted from your refund amount, as these fees are not refundable to us from our payment processors.

Chargebacks

We strongly encourage customers to contact us directly to resolve any issues before initiating a chargeback with their payment provider. Unauthorized chargebacks may result in the customer's account being suspended and future purchases being declined.

Updates to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after such modifications will constitute your acknowledgment and acceptance of the modified policy.

Effective Date: June 15, 2024